Policy regarding the use of Black Nine’s online store.
This contents of this page state the terms and conditions under which you as the customer use www.BlackNine.co.uk. Any use or purchase from this site means that you agree with them. If for whatever reason you do not agree to these terms and conditions you are not authorised to use this website
Making a contract with us
Once an order has been made with this website you are making the offer to purchase goods. Upon payment an email will be send to confirm your order. Once checked for availability and price we will email you again to accept your order creating a contract between you the customer and ourselves the store. If a mistake has been made in pricing or stock levels you will be advised by email. If this occurs you will not receive a email confirming the acceptance of the order and as such no contract between us exists.
In all instances www.BlackNine.co.uk reserves the right to cancel any orders at any time. Should this occur you will be immediately contacted by email and a refund will occur within 5 working days
If for any reason you are unhappy with your order and feel the need to make a return for exchange please email Info@BlackNine.co.uk with your name, order number and reason for return. Please include information on the item to be sent in exchange.
All returns must be made within 10 days of delivery.
All garments must be returned to Black Nine in the original condition and packaging to the following address: Black Nine, 2nd Floor Afflecks, 52 Church Street, Manchester, M4 1PW
The customer is responsible for all return shipping charges where the item is not faulty or wrong. All items are returned at your own risk so recorded delivery is recommended
Black Nine reserves the right to alter these terms and policy at any time without notice. It is your responsibility as the customer to regularly check these terms to keep informed of and changes.
Cancellation / Alterations
If for whatever reason you wish to cancel or amend your order please contact Info@Blacknine.co.uk immediately
Cancellations and alterations made before shipment will incur no cost and full refund will be made with your instruction. Once the order has been shipped no refunds will be made on the cost of shipping and any return to sender fee may be added depending on the courier or postal service. Upon the return of the goods a refund of the payment for the goods will be made within 5 working days if the goods reach the warehouse in the condition they left.
As Black Nine only produces a limited number of pieces in each design it is possible an item displayed may no longer be available. In the unfortunate event that items ordered are out of stock you will be notified by email as soon as possible and a refund will be made.
All payments are made securely through PayPal. We do not store credit card details nor do we share customer details with any 3rd parties
Privacy and Data Protection
All information provided to www.BlackNine.co.uk is private and confidential and will at no point will be supplied to a 3rd party. From time to time we will send emails informing you of our latest information.
In accordance with the data protection act we all such information including name, address and email will be used in the strictest of confidence.
The terms listed on this page apply to your order. From time to time these terms may change. Please check these terms regularly as what applies to current orders may not apply to future purchases.